• QUICK CONNECT

  • Sentry Surveillance Technical Support
    1-800-228-8909

    Click the link below to download our Quick Connect software. Run the software and provide your technician with the Partner ID number.

    Connect to a Technician

    Our technicians are available Mon-Fri from 8am to 5pm EST.

    If you need to reach us outside of these hours please call our direct line at (678) 333-0880.

  • REMOTE ACCESS

  • How can I access my RealEyes© system from a PC?
    Personal Computer
    To access your RealEyes© Surveillance System from a PC you will need to install Edge Recording Manager. The latest version can be downloaded below.
    RE17 and RE16 Surveillance Systems
    Install the latest version of Edge Recording Manager for complete off site remote access. View the guide below for setup.

    EDGE RECORDING MANAGER v1.3.0.0

    ERM Setup Guide v1.3


    RE15, RE14, RE11, RE10, and RE9 Surveillance Systems
    For older systems you will need to install DMMultiview and Remote Viewlog for total off-site remote access.

    DMMULTIVIEW v8.7.0.0

    REMOTE VIEWLOG v17.10

    MAC
    To access your RealEyes© Surveillance System from a MAC you will need the Edge Recording Manager MAC version.
    EDGE RECORDING MANAGER MAC v1.0.0.0
  • How can I access my RealEyes© system from a smartphone or tablet?


    The Sentry Surveillance RealEyes© Surveillance System is compatable with both iPhone and Android smartphones and tablets.

    View the links below for more information about the application. If you have a different smartphone such as Windows or Blackberry, you can view your live cameras from your smartphone's default web browser.

    Call us at 1-800-228-8909 for any questions or technical support needed.

    RE17 and RE16 Surveillance Systems
    GV-EYE (for iOS)

    GV-EYE (for ANDROID)


    Need help setting up the GV-EYE app?

    View our video tutorial below for a complete step by step walkthrough.

    GV-EYE Android Video Tutorial


    RE15 and RE14 Surveillance Systems
    GV-aVIEW for ANDROID
  • Can I allow other users to access to my RealEyes© system?

    The RealEyes© Surveillance System can be configured to allow remote access to multiple users. User accounts can be created to allow full or limited access.

    User accounts can be created and modified in the "Local Account Edit" menu.

  • Can I limit user access?

    User access can be limited by specific camera, connection time and features such as remote playback.

    These settings can be found in the "Local Account Edit" menu under the "Webcam" tab.

Close